wheel of emotion

Dreamforce 2012 Session on Emotional Equations, Happiness & Anxiety

A few weeks ago I attended Dreamforce 2012 – wheel of emotion a tradeshow run by the largest CRM SaaS provider: Salesforce.com. The event was informative and addressed rather big topics and changes in cloud computing and SaaS (software-as-a-service) applications. Speakers featured Tony Robbins, Jeff Immelt, General Colin Powell and Sir Richard Branson among others.

One particular session, Happiness at Work: Harness Your Emotions to Achieve Greater Results at Work, featured Chip Conley – founder of Joie de Vivre Hotels and the author of The New York Times best seller, “Emotional Equations”. It was self-help oriented but really struck me. Here’s my list of takeaways – I hope it inspires and motivates you:

  • Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” – Viktor Frankl
  • We all aspire to self-actualization.” – Abraham Maslow
  • Despair = Suffering – Meaning. The more meaning you have in life the less despair you will have
  • Joy + Anticipation = Optimism
  • Wheel of Emotions – Robert Plutchik
  • Happiness = Wanting what you have / Having what you want
  • He who is not contented with what he has would not be contented with what he would like to have. – Socrates
  • Happiness = Practice Gratitude / Pursue Gratification
  • Experiencing gratitude but not expressing it is like wrapping up a present but not giving it to the person
  • You don’t have to pursue gratification all the time. It distracts from practicing gratitude
  • Happy companies tend to be more successful companies
  • Happiness fuels success more than success fuels happiness
  • Anxiety = uncertainty x powerlessness
  • Anxiety is contagious emotion and the most prevalent emotion in organizations
  • Customers are not rational being. The products they buy are a representation of how they see themselves
  • 95% of the average buying decision is sub-conscious, based on emotions, such as disappointment.
  • Disappointment = Expectations – Reality


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